Advanced Buildings – Water Damage

Advanced Buildings - Water Damage

Here’s how we help cut the cost of insurance claims for water-damaged properties

Did you know that a leaky tap can drip 1576.8 litres* in a year?

Unattended, that can do a lot of damage.

A leaky tap is one of the most common causes of water damage to properties.

*based on one drip per second

The other sources of water damage include:


  • Storms, including hail
  • Flood
  • Rising sea and river levels
  • Frozen pipes and ice


  • Broken pipes and flexi-hoses
  • Burst water main
  • Broken roof tiles or leaks in roofing materials
  • Blocked drains
  • Melted plastic pipes (as a result of fire damage)
  • Extinguishing fire


  • Overflowing baths and leaking shower heads
  • Broken fish tank


  • Fire sprinkler systems
  • Air conditioner failure
  • Sewerage backflows
  • Sump pump failure
  • Overflowing gutters
  • Swimming pool overflow
  • Toilet overflow
  • Washing machine or dishwasher failure
3 Categories of Water Damage

When assessing a water damaged property, it’s important to take note of the water quality.

  1. Category 1: CLEAN WATER

This water is uncontaminated and doesn’t pose a threat to people or animals who are exposed to it. A typical source of clean water inundation are overflowing bathtubs or sinks.

Of course, if this water is left untreated, it will become contaminated and create a hazard to the clean-up team and residents of the building.

  1. Category 2: GREY WATER

Grey water is usually contaminated. People or animals coming into contact with grey water may become ill due to infection. Typical sources of grey water are toilets, sump pump failures and discharge from dishwashers or washing machines.

If left standing and stagnant for more than 72 hours, category 2 water may become category 3 water.

  1. Category 3: BLACK WATER

Black water refers to water that is highly contaminated at the source. Black water contains harmful bacteria and fungi. Human and animals coming into contact with black water may become seriously ill. Consuming black water may cause death.

Common sources of black water are sewerage spills, seawater, rising water from rivers and streams, ground surface water or ‘standing’ water.

3 steps to cleaning-up water damage to your property

STEP 1 – Evaluation

The first step in any restorations job is to make sure the building is safe.

Once the area is deemed safe, the clean-up team can begin the task of extracting the water from the building. The drying program removes standing water and moisture from porous building materials and contents.

STEP 2 – The Drying Process

The Advanced Buildings team uses a range of equipment to dry the property including high velocity air movers, industrial fans, air movers and dehumidifiers.

The benefits of using dehumidifiers (desiccant)

Dehumidifiers work by drawing moisture out of the air, and expelling warm, dry air. The dehumidifier units pump the moisture through a hose into a sink or other drain.

  • They take half the time to dry an area compared to other methods
  • Drying costs are reduced by around 30%
  • More efficient drying means claim values can also be reduced as there’s less disruption to the business or home owners
  • Dehumidifiers, like the RZ101 unit, are quiet to use. This means less disturbance for the property’s neighbours

The restorations team may also use an air mover. An air mover draws water moisture from wet surfaces through evaporation into the air.

STEP 3 – Rechecking the moisture levels

The Advanced Buildings restorations team uses hand-held moisture readers to accurately determine the Wood Moisture Equivalent (WME). The moisture level is first recorded at the initial visit. The reading is usually taken from an unaffected area to establish a control reading.

Moisture readings are then taken at each consequent visit. Generally, the drying equipment is moved around the site to areas that show higher moisture levels.

We also use thermal imaging to establish water-affected areas in a building.

Successful restoration means sticking to high standards for treatment and overall service
  • To make sure all of our water damage restorations work is done properly, our employees and contractors are well-trained and certified with the Institute of Inspection Cleaning and Restoration Certification (IICRC).
  • We’re also mindful that a rapid response is essential to restore a building successfully.
  • Our software and customer care team keep in regular contact with our clients (the insured and the insurer) throughout the claims process.
  • Our experienced team recognise that an accurate assessment and through follow-through helps to limit the damage to property and contents.
  • Through effective coordination of every claim, we strive to add value by reducing the cost of the claim.

To find out more about our restorations services restoring water damaged properties, contact your local Advanced Buildings office on 1300 87 86 87.

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