Staff Profile - Maddison Tuite
Meet Maddison Tuite - Communications & Operations Manager, Vic
Maddison Tuite didn’t plan to work in the insurance industry.
But there was a moment when she realised it was the right place to be.
Accompanied by her supervisor, Maddison was onsite for a final inspection and sign-off.
“There had been complications with the claim coverage, but we’d worked things out and finished the job. The Insured was so grateful for the service we’d provided that they hugged me and my supervisor, thanking us for ‘everything’ we’d done.
“This project sparked my passion for the industry. I truly understood that we provided an essential service that not only repairs homes and businesses. It helps people pull their lives back together again. And that’s something I can be proud of.”
Maddison believes she has inherited her strong work ethic and desire to develop and grow from mother.
“Growing up, my Mum worked as an office manager and HR manager. She was my role model and she inspired me to study Business and Management at university. In every business in which she worked, Mum fostered a culture where people felt encouraged every day and inspired to undertake their job to the best of their ability.
“Studying International Business and Management at university developed my passion for business and culture. I began to understand how the operations/administrative team are the most integral part of any company.”
Maddison has worked in the Victorian office of Advanced Buildings for two years. Her experience and her strong work ethic helped her prepare for her new role as Operations and Communications Manager.
“My job involves leading our Victorian operations team to process each claim we receive, from start to finish.”
My goal as Operations Manager is to ensure the operations team provides every client with a high level of customer service and make sure the overall running of the business is effective and efficient.
“In my Communications Manager role, I ensure the technical side of the business runs smoothly. I also provide training to all new operations staff and make certain they are equipped with the appropriate equipment and knowledge before they enter the field.
“I believe my biggest challenge will be ensuring that our team communicates effectively and efficiently. It’s an integral part of any business to ensure everyone is on the same page with processes and the right business mentality and culture.
“Of course, there are some things that aren’t in our control. We just need to learn to be proactive rather than reactive.”
Being given the opportunity to take on such an integral role in our company has been a dream come true.
One thing Maddison is grateful for is the support and encouragement she’s received from the Advanced Buildings management team.
“From the moment I started with Advanced, I felt supported. The supportive culture our team has fostered is rare. I feel privileged to be a part of it. We look out for each other, both professionally and personally. At any point I know my team will have my back.
“I still have a lot to learn as a young manager, but I’m excited to take on this role ‘headfirst’ and ensure that I can lead and inspire my team in a similar way to how my mentors have inspired me.”
While focusing on her new job, Maddison has three big life goals in mind.
“I plan to further my studies in management and leadership and obtain my MBA. I would love to live and work overseas at some point, preferably in Europe or Japan. I also dream of studying fine arts and taking art classes in Italy.”
When not at work, Maddison enjoys cooking and visual art.
“If I need to de-stress, you’ll find me either drawing or in the kitchen. Having moved away from home at 18, my friends have become my family, so I try to spend as much time with them as I can. I also have a French bulldog named Nigiri, so I love playing and going on long walks with her. “